Shipping Policy
Hongkong Pangu Trading Co., Limited ships products to addresses within the regions served by xxgkblazer.com. Shipping timelines are standard and depend on the destination and the carrier selected at checkout. Hongkong Pangu Trading Co., Limited does not guarantee specific delivery dates. Shipping costs are calculated at checkout and are the responsibility of the customer. Hongkong Pangu Trading Co., Limited is not responsible for delays caused by carriers, customs clearance, or events beyond the control of Hongkong Pangu Trading Co., Limited.
Customers must provide a complete and accurate shipping address. Hongkong Pangu Trading Co., Limited is not responsible for orders shipped to an incorrect address provided by the customer. If an order is returned to Hongkong Pangu Trading Co., Limited due to an incorrect address, the customer bears the cost of reshipping.
Order processing times are standard and depend on the volume of orders. Hongkong Pangu Trading Co., Limited provides tracking information for all shipped orders. Customers must monitor the tracking information and contact the carrier for delivery issues.
Return Policy
Customers may return eligible items within 14 days of receipt for a refund without providing a reason. The 14-day period begins on the date of delivery as confirmed by the carrier. To be eligible, items must be unused and in original packaging. Items that are used, washed, altered, damaged by the customer, or missing original packaging are not eligible for return. The customer completely bears the cost of return shipping. Hongkong Pangu Trading Co., Limited does not reimburse return shipping costs.
Refunds are issued to the original payment method. The refund arrival time is at least 14 days from the date Hongkong Pangu Trading Co., Limited receives the returned item. PayPal refunds take at least 14 days to process. However, local laws in some regions require up to 30 days for PayPal refunds. In those regions, the refund will be issued within 30 days. Hongkong Pangu Trading Co., Limited does not issue cash refunds.
The customer must ensure that the return shipment is adequately insured. Hongkong Pangu Trading Co., Limited is not responsible for returned items that are lost or damaged during return shipping. The customer must retain proof of shipment and tracking information until the refund is complete.
Return Process
To return an item, the customer must follow these steps:
1. Initiate the return by visiting xxgkblazer.com and accessing the returns portal. The customer must provide the order number and the email address used for the purchase.
2. Provide the reason for return. If no reason is provided, the return is still accepted under the no-reason policy.
3. Wait for Hongkong Pangu Trading Co., Limited to approve the return request. Approval is granted within a standard processing time. Hongkong Pangu Trading Co., Limited will send a return authorization to the customer's email address.
4. Pack the items securely in the original packaging. The customer must include all original tags, labels, and accessories.
5. Ship the package to the following address: The recipient must be Hongkong Pangu Trading Co., Limited, the contact phone is +852 6031 5607, and the specific return address is FLAT/RM A 12/F ZJ 300, 300 LOCKHART ROAD, WAN CHAI, HONG KONG.
6. Provide the tracking number to Hongkong Pangu Trading Co., Limited by contacting [email protected]. The customer must obtain a tracking number from the carrier. Hongkong Pangu Trading Co., Limited is not responsible for returned items lost in transit.
7. Hongkong Pangu Trading Co., Limited inspects the returned items. The inspection determines if the items meet the return conditions.
8. If the return is approved, the refund is processed. The refund arrival time is at least 14 days from the date Hongkong Pangu Trading Co., Limited receives the returned item. If the return is denied, Hongkong Pangu Trading Co., Limited will ship the items back to the customer at the customer's expense.
The customer must not ship any items to Hongkong Pangu Trading Co., Limited without a valid return authorization. Returns sent without authorization will be refused and returned to the customer at the customer's expense.
Damaged or Defective Items
Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. The 7-day period begins on the date of delivery as confirmed by the carrier. Claims must be sent to [email protected] with photographic evidence of the damage or defect. Hongkong Pangu Trading Co., Limited will review the claim and may offer a replacement or a refund. The customer must not return damaged or defective items without first contacting Hongkong Pangu Trading Co., Limited. This 7-day claim period perfectly matches the Terms of Service.
Non-Returnable Items
Items must be unused and in original packaging. Items that are used, damaged by the customer, or missing original packaging are not eligible for return. No specific product categories are excluded beyond these conditions. Hongkong Pangu Trading Co., Limited does not accept returns for items that have been worn, washed, altered, or damaged after delivery.
Contact Information
For questions about shipping or returns, contact Hongkong Pangu Trading Co., Limited at [email protected] or +852 6031 5607. The mailing address is FLAT/RM A 12/F ZJ 300, 300 LOCKHART ROAD, WAN CHAI, HONG KONG. The website is xxgkblazer.com. Response times are standard and depend on the volume of inquiries.
