Shipping Policy
Chi Kit Limited ships products to addresses within the regions served by xxgkblazer.com. Shipping timelines are standard and depend on the destination and the carrier selected at checkout. Chi Kit Limited does not guarantee specific delivery dates. Shipping costs are calculated at checkout and are the responsibility of the customer. Chi Kit Limited is not responsible for delays caused by carriers, customs clearance, or events beyond the control of Chi Kit Limited.
Customers must provide a complete and accurate shipping address. Chi Kit Limited is not responsible for orders shipped to an incorrect address provided by the customer. If an order is returned to Chi Kit Limited due to an incorrect address, the customer bears the cost of reshipping.
Order processing times are standard and depend on the volume of orders. Chi Kit Limited provides tracking information for all shipped orders. Customers must monitor the tracking information and contact the carrier for delivery issues.
Return Policy
Customers may return eligible items within 14 days of receipt for a refund without providing a reason. The 14-day period begins on the date of delivery as confirmed by the carrier. To be eligible, items must be unused and in original packaging. Items that are used, washed, altered, damaged by the customer, or missing original packaging are not eligible for return. The customer completely bears the cost of return shipping. Chi Kit Limited does not reimburse return shipping costs.
Refunds are issued to the original payment method. The refund arrival time is at least 14 days from the date Chi Kit Limited receives the returned item. PayPal refunds take at least 14 days to process. However, local laws in some regions require up to 30 days for PayPal refunds. In those regions, the refund will be issued within 30 days. Chi Kit Limited does not issue cash refunds.
The customer must ensure that the return shipment is adequately insured. Chi Kit Limited is not responsible for returned items that are lost or damaged during return shipping. The customer must retain proof of shipment and tracking information until the refund is complete.
Return Process
To return an item, the customer must follow these steps:
1. Initiate the return by visiting xxgkblazer.com and accessing the returns portal. The customer must provide the order number and the email address used for the purchase.
2. Provide the reason for return. If no reason is provided, the return is still accepted under the no-reason policy.
3. Wait for Chi Kit Limited to approve the return request. Approval is granted within a standard processing time. Chi Kit Limited will send a return authorization to the customer's email address.
4. Pack the items securely in the original packaging. The customer must include all original tags, labels, and accessories.
5. Ship the package to the following address: The recipient must be Chi Kit Limited, the contact phone is +852 5144 4447, and the specific return address is 21/F, Envision Tower, 1 Sheung Yuet Road, Kowloon Bay.
6. Provide the tracking number to Chi Kit Limited by contacting [email protected]. The customer must obtain a tracking number from the carrier. Chi Kit Limited is not responsible for returned items lost in transit.
7. Chi Kit Limited inspects the returned items. The inspection determines if the items meet the return conditions.
8. If the return is approved, the refund is processed. The refund arrival time is at least 14 days from the date Chi Kit Limited receives the returned item. If the return is denied, Chi Kit Limited will ship the items back to the customer at the customer's expense.
The customer must not ship any items to Chi Kit Limited without a valid return authorization. Returns sent without authorization will be refused and returned to the customer at the customer's expense.
Damaged or Defective Items
Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. The 7-day period begins on the date of delivery as confirmed by the carrier. Claims must be sent to [email protected] with photographic evidence of the damage or defect. Chi Kit Limited will review the claim and may offer a replacement or a refund. The customer must not return damaged or defective items without first contacting Chi Kit Limited. This 7-day claim period perfectly matches the Terms of Service.
Non-Returnable Items
Items must be unused and in original packaging. Items that are used, damaged by the customer, or missing original packaging are not eligible for return. No specific product categories are excluded beyond these conditions. Chi Kit Limited does not accept returns for items that have been worn, washed, altered, or damaged after delivery.
Contact Information
For questions about shipping or returns, contact Chi Kit Limited at [email protected] or +852 5144 4447. The mailing address is 21/F, Envision Tower, 1 Sheung Yuet Road, Kowloon Bay. The website is xxgkblazer.com. Response times are standard and depend on the volume of inquiries.
